CMS Call Recording Requirement

Starting October 1, 2022 The Centers for Medicare and Medicaid Services (CMS) created a new requirement that all agents and brokers will need to record all sales calls with beneficiaries in their entirety including the enrollment process. The recordings then must be retained for 10 years.

Hansen Call Recording has you covered!

Hansen Call Recording is available as a hosted or on-prem deployment. With our hosted service, packages are available to retain recordings for up to 10 years or store them locally within your network with an on-prem deployment.

Latest Posts

Mitel MiVoice Call Recording Replacement

Grandstream Call Recording Integration

Zultys Hosted Platform Now Support

Call Reporting Available on PBXware

net2phone Now Supported

2024
- August
  - Mitel MiVoice Call Recording Replacement
- June
  - Grandstream Call Recording Integration
- May
  - Zultys Hosted Platform Now Support
  - Call Reporting Available on PBXware
- March
  - net2phone Now Supported
2023
- December
  - Holiday Hours
- October
  - ESI eCloud PBX Call Reporting
- September
  - GoTo Call Recording Available
- January
  - WebEx by Cisco Now Supported
2022
- November
  - Vonage Call Recording Compatibility
- August
  - Microsoft Teams Call Recording Now Available
- June
  - Grandstream Call Recording
- March
  - Grandstream Reporting
- February
  - Microsoft Teams Compatibility
- January
  - Zoom Phone Compatibility
  - Two Factor Authentication Now Available
2021
- November
  - Nextiva Compatibility
- August
  - E-MetroTel Compatibility
- May
  - FusionPBX
2020
- March
  - Working from home? We can help!
- January
  - Wildix Certification
  - SQL Version Now Available
2019
- December
  - Wildix Press Release
2018
- December
  - Hosted Call Recording Now Available!
- July
  - Hosted Call Accounting Available!
  - Jive Hosted VoIP
- June
  - DealerSocket Call Accounting & Call Recording Integration
- March
  - New Enhanced Security Features
2017
- December
  - CASH+ Products Available through SENSUS!
- September
  - Oaisys Displacement Offer
  - CASH+ is Now Compatible with Ring Central
- July
  - Call Recording Replacement
- March
  - Hansen Software Reviews
- February
  - New Call Recording Exporting Tool!
2016
- December
  - Hansen Software Holiday Hours
- August
  - CASH+ Dashboard Now Available on the Web
- July
  - Call Recording Web Version Now Available!
- June
  - New Team Member
- March
  - CASH+ IS NOW ON THE WEB!
  - Call Accounting Trade In
2015
- August
  - Customer Testimonial
- May
  - CASH+ Enhancements
- March
  - Software Assurance Coverage - Discount for Multiple Years
  - Testimonial
- February
  - Partner Testimonial
  - CASH+ Changes & Enhancements
2014
- December
  - Enhance Vertical Wave with CASH+ Call Recording
- September
  - Call Recording Testimonial
- August
  - Grading Recorded Calls
- July
  - Hansen Software Testimonial
- May
  - Hansen Software will be Exhibiting at the IBABC Conference!
  - CASH+ Now Distributed through SoTel Systems!
- April
  - HSC Exhibits at IBAM Convention
  - Hansen Software Spring Special for Best Western Properties
- January
  - New Call Recording Pricing
2013
- November
- September
  - Hansen Software Has Moved
- July
  - CASH+ Is Now Listed With Xorcom
- May
  - CASH+ Dashboard Now Available
- April
  - Hansen Software Signs With BestNet
- February
  - CASH+ Certified With Vertical
2012
- May
  - CASH+ Used In A Case Study By Panasonic
- February
  - CASH+ Is Now Compatible With Allworx
2011
- November
  - Xorcom USA Chooses CASH+ Call Accounting
  - TABS Law Package Interface
- February
  - CASH+ Has A New EZTime Reporting Module
- January
  - Hansen Software Community Involvement
  - CASH+ Compatibility With Windows 64 Bit Operating Systems
2010
- June
  - CASH+ Certified With Micros/Fidelio IP Interface
- February
  - Hansen Software Accepted Into The Cisco Developer Network
2009
- October
  - Hansen Software Enters 3rd Year as Mitel CommSource Vendor
  - Hansen Software Completes Compliance Testing with Avaya

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