You will find the technical requirements to be simple and easily achievable. If you have questions or ideas on what might work better for you please call and we can answer any questions and confirm compatibility personally for your environment.
oN-PREMISE
Hansen Call Reports DOES NOT REQUIRE A DEDICATED COMPUTER
* Serial Port required to collect SMDR/CDR data via RS232 connection; not required if collecting via TCP/IP. A second serial port is required for clients exporting calls to Serial PM Systems.
** Requirement may vary depending on number of extensions and call volume.
HOSTED
Connecting Your CDR to Hansen Hosted Call Reports
Hansen Software is happy to assist in determining what is required with your individual setup and work with you and your IT professional who will need to make the appropriate configuration changes on your network and phone system to enable Call Detail Record (CDR) data.
Give us a call and we can determine which setup applies to you!
DOWNLOAD HARDWARE SPECS
Below are detailed PDF's of our hardware specs.
REVIEWS & TESTIMONIALS
I highly recommend Hansen Software. I've been working with them and using the CASH+ Call Accounting software for almost a year now. Their customer service and willingness to ensure you're getting the most out of their software stands out. Training has been a breeze in getting us familiar with the software and they are also open to feature requests. Their technical team is also VERY helpful. I would definitely will continue to work with them!
Nicole Layne - Resolution Life Assurance
I have been using Hansen Software for 5 plus years. I use the software to keep track of daily employee calls. It allows me to track how many calls are coming in, going out, what numbers are being dialed and how long the phone calls are. I have the ability to listen in on calls and it is useful in training new employees. This is an important aspect of our business and a great management tool. Hansen's customer service is outstanding! Whenever there is an updated version of software, Hansen is ready to help with the update. OVERALL GREAT PRODUCT AND AWESOME CUSTOMER SERVICE!
Kara Hernandez - Williams & Associates, PC
They have helped our business grow and have helped me get to the bottom of a couple issues due to the recorded calls we have. Highly recommend the call recording software.
Great team, especially Alyssa
Chris Ferland - Good News Auto Repair
