Why Our Call Accounting?
Our Hansen CASH+ Call Reports is available as an on premise or hosted solution. Both options include every feature available and our 1 year of unlimited personalized training and support. Together we will identify and setup the right tools and reports specific for your business needs. Not to mention the support we offer is truly incredible. Product pricing is simply calculated by the number of extensions / stations on the phone system. This makes the pricing affordable for small to large busineses.
CALL ACCOUNTING BENEFITS
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Productivity
See call volumes, details and trends of new employees, call center staff, order takers, booking agents and much more.
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Track Costs
Track costs for cost recovery by room, resident, tenant, account code, dept or station.
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Customer Care
Are your customers going to voicemail too often? What’s the average length to resolve a customer call? How many repeated call backs from the same customer? How often are calls missed and what hours are the busiest on which days?
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Traffic & Line Usage
When are you busiest? Do you have staff coverage during those times? Do you pay for too many lines, or not enough lines?
HIGHLIGHTS
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911 Call Alert
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Phone Number Alert
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Data Collection Alert
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Unlimited Client Copies
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Automated Scheduled Reports
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Updating Dashboard
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Flexible Criteria
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Reports in PDF, Excel, Word, Text & HTML
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Run, Email or Save Reports
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1 Year of Unlimited Support & Training
Read About Our "People First" Support Philosophy
Having unlimited access to our training and support team for 1 year allows our customers to team up with us. Through that partnership we can gain a strong understanding of how best to support you and help better set you up for long term sucess.Together we will explore all the tools the software has to offer and guide you towards uncovering the exact tools you need. If we can provide you with a strong understanding of the software and all it's tool and how their meet yoru needs we believe you will find ongoing value in our products. That is why we include online installation assistance, unlimited training and 1 year of ongoing support or training with every purchase.
What's Included?
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Remote Installation Assistance
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Unlimited New User Training
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Unlimited Refresher Training
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1 Year of Unlimited Technical Support
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24/7 Support for Technical Emergencies
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Semi Annual Software Updates*
*The CASH+ Hansen Call Reports upgrades that we send you not only update the software, but repair any potential problems. This is a critical process that ensures the software runs at a high level of speed and efficiency. Without these updates the software may eventually become obsolete and unusable. This support and maintenance package ensures that your software is always current and reliable to protect your investment. Upgrades can be delivered as a downloadable link via email or as a CD. You're choice.
REVIEWS & TESTIMONIALS
I have used Hanson Software's CASH+ Call Reporting software since 2007. Over the years I have had very few issues with the software, however, when I have had issues their customer service is second to none. They pick up the phone and do what they say. I will continue to use this software for years to come.
We have been using Cash+ for several years now, and have been very happy with the software. The functionality is easy to use and reliable. We have had a few instances where we have needed tech support, and that is where Hansen really stands out. They go above and beyond to make sure your needs are met. I would absolutely recommend them to anyone.
There are many Call Accounting software out there but the customer support is where the company shines. We have been using Cash+ Call Accounting for many years now and we required support once in a while and no matter who is helping you, their tech support is consistently efficient, helpful and knowledgeable regarding the software. While our reporting requirements are not as complex as other organizations, we keep renewing the annual support subscription to get product updates and if something goes wrong, we know we are in good hands.