Call Recording
WHY OUR CALL RECORDING?
Our Hansen CASH+ Call Recording is line side and is availab for SIP, PRI and Analog Lines. Choose from an on-premise or Hosted solution. Both options include every feature available and our 1 year of unlimited personalized training and support. Together we will identify and setup the right tools and reports specific for your business needs. Not to mention the support we offer is truly incredible.
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Productivity
Are your customers hearing an efficient and knowledgable staff member on the line? Do the staff process through the calls in a friendly yet efficient manner? Can you help them to improve?
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Dispute Resolution
Track down recordings between staff & customers to verify conversations quickly in order to avoid disputes before they start. Keep a solid relationship with your customer even during miscommunications by getting to the bottom of of it quickly and having the power to resolve it just as fast. A powerful risk management tool.
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Customer Care
Are your customers going hearing a friendly tone of voice, are your customers hearing key words that convey compassion and professionalism? How are your staff handling your customers? Are your staff taking appropriate customer service steps to ensure your customers are happy? Ensure quality service by assessing agents.
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Compliance Monitoring
Ensure staff are following regulartory procedure and/or your companies internal processes. Discover systems breakdowns or processes that need adjustements or addition.
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Order or Service Verification
Verify orders placed or service requests to confirm you are meeting your customers requests
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Training & Coaching
Use Call Recording to assess and train up new staff so that every hire has the best chance at translating into a valuable long term hire.
HIGHLIGHTS
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Software Runs as a Service
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Recordings are Easily Accessible
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Client/Service Network Compatible
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Emergency 911 and/or Customer Call Alerts
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No Recordings Collected Alerts
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Blackout Features to Prevent Recording Sensitive Information
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Secure Storage & Transmission of all Audio Recordings
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Recordings Can be Saved or Emailed in WAV or MP3 Formats
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Configuration Archiving of Data in Compliance with Regulations and Business Rules
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Control & Report on who has Access to Customer Interaction Data
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Regulations Such as PCI, Sarbanes-Oxley, TSR, TILA, FDCPA, HIPAA, MIPPA
People First
Having unlimited access to our training and support team for 1 year allows our customers to team up with us. Together we guide and explore all the tools the software has to offer so that you can uncover the exact tools you need. That is why we include install, training and 1 year of ongoing support or training with every purchase.
What's Included?
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Remote Installation Assistance
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Unlimited New User Training
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Unlimited Refresher Training
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1 Year of Unlimited Technical Support
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24/7 Support for Technical Emergencies
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Semi Annual Software Updates*
REVIEWS & TESTIMONIALS
We have been looking for a call recording solution for years and CASH+ seemed to check all the boxes. The capabilities of the software are absolutely incredible. I don't think there is anything this software can't do. The staff have been great to work with as well. They are readily available when I need some assistance. If I were to make any suggestions, it would be that some of the tech support staff 'assume' that we already know more about the technical side of the software than we actually do. i would highly recommend CASH+ to any business that wants to find a solution to their call recording needs.
We use the Cash + software for call recording! Such an amazing addition to our level of customer service we can provide for our customers. Hansen software made the install process painless. Their tech support was able to log into our server, install the software and when a new update came out they simply logged in updated it ! Great tech support and customer service! Highly recommend their team!
I have been working with Natasha and the team at Hansen Software for over a year now and have been pleased with their level of customer service and expertise I have received in the Call Recording and Call Accounting field. They have always gone above and beyond my expectations to assist me and my customer’s where needed. They provide detailed demo’s to my customers to make sure the solutions they offer are the right fit. It is always a pleasure to work with them and I would recommend them to anyone in the market for Call Recording or Call Accounting.